Surestay Plus Hotel By Best Western Durham Medical Center, Durham ~ Discover room options, reviews & pricing

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About the Hotel

3710 Hillsborough Rd, Durham, North Carolina, United States of America, 27705-2906

Surestay Plus Hotel By Best Western Durham Medical Center is a 3-star midscale property featuring complimentary hot breakfast, WiFi reaching 100+ Mbps speeds, free parking, and an outdoor pool, with a dedicated free shuttle to Duke Main Hospital.

Modern Room Amenities

Each of the 113 air-conditioned rooms at Surestay Plus Hotel includes a 42-inch flat-screen cable TV, refrigerator, and private bathroom with complimentary toiletries. Units feature parquet floors, heating systems, and tea/coffee facilities.

Fresh Breakfast Options

A complimentary breakfast buffet serves eggs, waffles, meat, yogurt, and fresh fruit each morning. Various restaurants and cocktail lounges operate in the surrounding area.

Business & Recreation Facilities

The Surestay Plus By Best Western maintains a fitness center, business center, and 480-square-foot meeting room. Nearby activities include golf lessons, hiking trails, and mountain biking.

Central Durham Location

Located 21.5 miles from Raleigh-Durham International Airport, the hotel provides access to Bennett Place Historic Site (1.5 miles), Sarah P. Duke Gardens (2 miles), and Duke University Chapel (2 miles). The property sits near the intersection of Interstate 85 and Highway 15-501.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One-Bedroom King Suite

Max:

2 persons

560 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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King Suite Disability Access

Max:

2 persons

560 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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King Room

Max:

2 persons

280 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center

Durham 3.9 mi

Airports

Raleigh-Durham International (RDU) 18.8 mi

Danville Regional (DAN) 53.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Cozy and Comfortable Rooms

During my 13-week stay for a nursing contract, I found my room to be consistently clean, which was essential after long work days. The hot water worked excellently, and the water pressure was just right for relaxation! Plus, I loved enjoying waffles and hot coffee every morning to kickstart my day.

Caroline123. USA, 2024-05-01Read full review on

Simple but Satisfying Breakfast

I really appreciated the breakfast offered at the hotel. It was simple but effective with options like waffles and hot coffee. It provided just the right amount of fuel for my day, making busy mornings a little easier!

MarkLewis. USA, 2024-06-15Read full review on

Clean and Inviting Space

I stayed at the hotel while exploring Durham for work. The bedroom was simple yet inviting, with all the essential amenities. It was a perfect spot to relax after a busy day of searching for accommodations.

EricTravel. USA, 2024-07-22Read full review on

Perfect for Business Travelers

This hotel is a gem for business travelers. I had a seamless check-in experience and my room was well-equipped for a good night's rest. The no-fuss breakfast and quick access to essential services made my business stay very convenient!

JimmyOnTheRoad. USA, 2024-08-15Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Elevator
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center

Services

Housekeeping
Laundry
Stores/Commercial services

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Swimming pool
Sun loungers

Room features

Air conditioning
Heating
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

3710 Hillsborough Rd, Durham, North Carolina, United States of America, 27705-2906

Map view

3710 Hillsborough Rd, Durham, North Carolina, United States of America, 27705-2906

City landmarks

Garden

Sarah P. Duke Gardens

2.1 mi

Church

Duke University Chapel

1.9 mi

4409 Bennett Memorial Rd

Bennett Place Historic Site

1.4 mi

Kings Plaza Shopping Center

3800 ft

McMannen United Methodist Church

2300 ft

Central Church of Christ

2900 ft

Church

The Church of Jesus Christ of Latter-day Saints

4900 ft

Church of Christ

5100 ft

Bennett Place State Historic Site

1.1 mi

Zoo

Duke Lemur Center

2.1 mi

Unity Monument

1.1 mi

Church

Saint Lukes Episcopal Church

1.1 mi

Church

Mount Bethel Presbyterian Church

1.1 mi

Loehmann's Plaza

1.2 mi

Stadiums

Cameron Indoor Stadium

2.0 mi

Christ Cathedral Oasis of Love Church

1.2 mi

2828 Duke Homestead Rd

Duke Homestead and Tobacco Factory

2.1 mi

800 White Pine Dr

Duke Forest

1.6 mi

300 Blackwell St #104

American Tobacco Campus

3.6 mi

Church

Bethel Christian Center

1.4 mi

Tabernacle of Life Church

1.4 mi

Veteran's Memorial

1.5 mi

110 Frank Basset DR

Wallace Wade Stadium

2.2 mi

Church

Bethany United Methodist Church Fellowship Center

1.6 mi

Bethany United Methodist Church

1.6 mi

Great Commission Full Gospel Church

1.6 mi

Duke University Medical School

1.7 mi

Griffith Film Theater at Bryan Center

1.8 mi

Museums

Nasher Museum of Art

2.3 mi

Broadway Theatre

Common Ground Theater

1.7 mi

Nearby

Kings Plaza Shopping Center

3200 ft

McMannen United Methodist Church

2300 ft

Central Church of Christ

2900 ft

Restaurants

Cook Out

1400 ft

3624 Hillsborough Rd

Subway

1600 ft

3600 Hillsborough Rd Ste D

KFC

2000 ft

3570 Hillsborough Rd

Zaxby's

2700 ft

3520 Hillsborough Rd

Reviews and Ratings

Feedback from previous guests about their experience.

48%

were satisfied with the hotel and would gladly return

5.0/10

Guest rating

Rooms

5.0

Location

6.4

Service

5.0

Dining

5.0

United States of America, January 2025

7.4/10

I had an overall decent experience at this hotel. The room was quite nice, but the hallways had a strange smell and felt a bit neglected. The breakfast offered a good variety, which was a nice surprise. While the price was reasonable, I did notice a few cleanliness issues that detracted from my stay.

Rooms

8.0

The room was extremely nice and comfortable, with good amenities, though some outdated aspects were evident in the bathroom.

Service

7.0

The staff at the front desk was helpful, especially during check-in. However, there were some inconsistencies with housekeeping.

Location

8.0

The hotel is conveniently located near restaurants and gas stations, making it easy to access necessities.

Dining

8.0

The breakfast was above average for this price range, with a nice selection of both hot and cold items.

Facilities

6.0

The overall facilities felt a bit outdated, but the parking lot was large and accommodating.

Marion

United States of America, January 2025

5.0/10

My stay at the hotel was disappointing due to the lack of cleanliness and poor service. While the beds were somewhat comfortable, the general condition of the facilities left much to be desired. The location had its advantages, being close to some restaurants, but it didn't make up for the inadequacies of my experience. Overall, I felt the value for money was lacking given the issues encountered during my stay.

Rooms

5.0

The room was dingy with worn carpets, and I found a filthy washcloth in the shower, which was really unsettling. I did appreciate the comfortable bed, but a clean environment is a must.

Service

5.0

Service was unhelpful; despite multiple requests for towels, I received little assistance. The front desk staff seemed indifferent to our issues.

Location

6.0

The location is convenient to several restaurants and close to the highway, which is a plus, but it's not in the best part of town.

Dining

5.0

The breakfast options were quite dismal, with only a few basic items and low-quality coffee. It definitely did not meet my expectations.

Facilities

5.0

The hotel facilities felt outdated and poorly maintained, which was disappointing. Amenities like the ice machine were non-functional, further detracting from the experience.

Christine

United States of America, November 2024

5.0/10

My stay at this hotel left much to be desired. While the location was convenient for my medical appointments, the room itself was uncomfortable and unclean, and there were serious concerns about security in the area. Service was polite, but I faced numerous issues with cleanliness and amenities. If you're looking for a clean and comfortable stay, I recommend spending a bit more elsewhere.

Rooms

5.0

The room was very dated and lacked cleanliness. It had a strange smell and I found a filthy washcloth in the shower, which really put me off. The bed was somewhat comfy, at least.

Service

5.0

The service was polite and the staff was somewhat helpful, but they really dropped the ball on managing cleanliness and providing the necessary amenities like towels. I felt overlooked during my stay.

Location

6.0

The location was convenient for my appointments at Duke Medical Center, but the area felt a bit sketchy, especially with shady guests nearby.

Dining

5.0

Breakfast options were extremely limited and not appealing.

Facilities

5.0

Facilities were very basic and seemed outdated; overall the hotel was not well-maintained.

Brandon

United States of America, November 2024

5.0/10

I had a very disappointing experience at this hotel. The rooms were not clean and had a strange odor, which made my stay uncomfortable. The noise levels were quite high, impacting my sleep. The hotel desperately needs renovations, but the location is decent for access to nearby activities.

Rooms

5.0

The rooms were old and worn, with a lingering smell that was unpleasant. I found only one towel per person, and the amenities were lacking.

Service

5.0

The service was generally accommodating, but the overall maintenance was lacking. It wasn't enough to improve the experience.

Location

6.0

The location was okay, with quick access to some essentials, but it didn't make up for the poor quality of the hotel.

Dining

5.0

The dining options were not appealing during my stay, with very limited variety.

Facilities

5.0

Facilities need significant improvement, as the overall condition of the hotel and cleanliness left much to be desired.

Lawrence

United States of America, November 2024

5.8/10

I had a mixed experience at this hotel. While the room was nice and well-furnished, the common areas left much to be desired with their dingy appearance. The breakfast was surprisingly good for the price, but there were several maintenance issues that need addressing. Overall, it was an affordable option, but there are definitely parts that require improvement.

Rooms

7.0

The room we stayed in was quite nice, well-furnished, and comfortable. However, common areas like the hallways were quite dingy.

Service

5.0

The service was decent, but I encountered some issues that were not handled well, especially regarding room assignments.

Location

6.0

The hotel was conveniently located for our visit, which was a major plus, but the overall condition of the building detracted from the experience.

Dining

7.0

Breakfast was above average for a motel, offering a decent selection that surprised me given the overall value.